Twinfield users are generally small- to medium-sized companies, although we have many large ones too. Accountancy firms of all sizes also use Twinfield to service their clients. Many small businesses and entrepreneurs are provided with Twinfield through their accountant. We have customers in many different industries and the system provides different 'roles' (pre-defined levels of authority) which, at one level, are easy enough to use for an entrepreneur starting out, and at the higher levels are powerful, flexible and wide ranging enough for large organisations.
No. Twinfield was founded in 2000 especially to offer accounts software in an entirely new way. We are still the most successful supplier of online accounting software in Europe.
Twinfield is used by the largest chains and offices across the world. See the Accountants and Connected Accountants pages. Twinfield links in with annual accounts software including AuditAgent, Audition, Sage Apex, Vistopia and other packages.
Yes, in most cases sole traders and entrepreneurs receive Twinfield through their accountant.
There are many larger companies using Twinfield, especially if they have multiple locations in different countries. We have excellent references - please see the references page.
You can process your payroll transactions and make payments to employees using Twinfield. Payroll software is normally used to generate the transactions and Twinfield has been integrated with various payroll packages including Kluwer Accis, MyPaye.co.uk, Loket.nl and OCC Software.
SaaS involves software applications running in remote data centers accessed by customers over the Internet. It's similar to the way that we share other critical services such as water and power supplies or telephone networks. The advent of wideranging internet availability has been one of the key
factors in the accelerated take up of SaaS in recent years, but the concept is not new - computer scientist John McCartney spoke of the possibility of sharing computer power and applications in 1961 at the famous MIT institute in the US. Other examples of this type of service include online banking, online investing, Hotmail, Google and Salesforce.com. More and more applications are being offered in this way.
You only pay a monthly subscription for Twinfield and details are on the
Subscription types web page. Your subscription level is determined by you according to the level of functionality you require. All of the options are explained for each type of subscription.
Because no software needs to be sent or installed you can get quick access to your Twinfield accounts and we can even provide a free trial. Small organisations will generally be up and running within 24 hours of subscribing. You receive a step-by-step plan by e-mail including detailed instructions. Twinfield can even ensure you keep working with your existing accounts if you currently use another package such as Exact, Unit4, etc. For larger organisations the start-up time depends on integration, parameterisation, reporting requirements, hours and expenses processes, authorisation levels, etc. Even so, it still takes only a matter of days rather than months, as would be the case for conventional software that has to be installed and proven on your IT infrastructure.
First of all, Twinfield serves a large number of very large organisations and most large chains of accountants. This ensures a stable source of income, in addition to which these organisations have taken a close look at Twinfield's finances and operations before doing business with Twinfield. Finally, Twinfield has an Escrow agreement which means customers themselves can arrange for the service to continue should Twinfield no longer be able to do so. You are also able to download and save your data at all times. Your data is, and remains, your property.
Services such as Twinfield are designed to be used intuitively, exactly like Google, Yahoo or Amazon. If you wish, you can attend a half day or full day training, or follow an on-line course. Training courses are organised on a regular basis.
No. Support is included in the subscription as standard. There are no extra costs for maintenance or updates either. Updates are made available to all users and you benefit from them automatically every time you log in to your accounts.
Yes, 24 hours a day and 7 days a week. Occasionally we have to do some heavy maintenance or adjustments during the night but, apart from that, the system is always accessible. The system's availability is checked every few minutes from 6 locations around the world and you can see the availability level for the last 30 days on the log in page.
Yes, you can do this in three ways. You can select and download the required data in Excel, XML or comma separated format. Secondly, you can use Twinfield Analysis. This is an extension to Microsoft Excel which allows you to access your accounts from Excel directly. This allows you to perform calculations and organise your data to produce many kinds of report or analysis. Once this is saved it can be refreshed with the most recent data from your accounts at the simple click of a button. You can even share your spreadsheets with other subscribers. Finally, authorised subscribers (usually larger companies, web shops, shops with check-out systems, etc.) are able to exchange data between Twinfield and their own systems via our web services.
Yes. Every set of accounts has a base currency and a reporting currency. You can use an unlimited number of currencies in your postings. Currency rates are stored in the system in order to automatically convert foreign currency postings so that they are saved with the posting currency plus the converted basic and reporting currency amounts.
Twinfield is designed for international use and is available in several languages. Every user can select which language they want to use. Twinfield also supports multi-currency transactions, VAT handling in various countries and provides subscribers with reports and overviews in various country formats. Twinfield is experienced in remote support and training and our Global Support team is ready to be of service to users in their own language and time zone.
Yes, and it's even a straightforward process because Twinfield has automated conversion tools to transfer almost any accounts, after which you can immediately continue to process your data in Twinfield. A Twinfield advisor of at least AAT level checks whether the conversion has been carried out correctly. Preceding the conversion you will receive a step by step plan to help ensure that your data is imported into Twinfield in the correct format.
Yes, your data is surrounded by security and safety measures. Continuous automatic back-up of all your data and transactions ensures that your accounts are always safe. We send encrypted backups to various secure locations, including offshore ones, to guard against a major disaster at our data centre. The data centre itself has all of the technical and physical measures in place that you would expect and every user's log on is via a secure connection using 128-bit SSL encryption. Finally, our infrastructure and processes are regularly
checked by external EDP auditors in order to maintain the certifications we need to be a service provider to the world's largest accounting chains, which benefits everyone who uses Twinfield, from the smallest to the largest.
We understand that your company information is your most valuable asset, so we ensure that your data is treated confidentially at all times. Twinfield will under no circumstances pass on, or access, your information (with the exception of purely legal requirements or a writ of execution). All employees who have access to Twinfield's systems have signed a Code of Conduct, in addition to the usual confidentiality agreement. Twinfield can provide you with a copy of the Code of Conduct.
No. The Twinfield web service was developed from scratch (starting in 2000) for use over the internet and can therefore be seen as a transaction platform which communication via XML. Twinfield is also fully checked and tested by external EDP Auditors in order to guarantee that it functions correctly.
The Twinfield web service was developed by Twinfield International N.V. in Hoevelaken, the Netherlands.
Every customer receives a Service Level Agreement (SLA) which describes the guarantees in detail. This includes the backup plan, when important updates are announced and at least 99.6% availability on a monthly basis. These guarantees are tested by an external party from multiple locations around the world and you can see the latest availability statistic on the log-in page.
